Technical Capabilities refers to an organization’s capacity to deploy, develop, and utilize technological resources and integrate them with other complementary resources to supply the differentiated products and services (Omar et al, 2012).

The Edtech Quality Collaborative describes the five quality indicators for edtech and AI-enabled tools:
1. Safe: Keep student data private and secure, according to federal and state laws.
2. Evidence-based: Academic research demonstrating statistically significant effects on improving student outcomes.
3. Inclusive: Accessibility is essential for people with learning difficulties, including those cognitive, visual, auditory, neurological and physical disabilities.
4. Usable: A measure of how well a user in a specific context can use a product to achieve a goal effectively and efficiently.
5. Interoperable: Seamless, secure and controlled exchange of data between systems and applications.

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